Effective Date: [1 April 2025]
At GlamTote.in, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
You may return items if they meet the following conditions:
The return request is initiated within 7 days of delivery.
The item is unused, unworn, and in its original packaging with all tags attached.
The item is not a final sale, personalized, or custom-made product.
The item is not a gift card.
2. Return Process
To initiate a return, follow these steps:
Email us at [Insert Email] with your order number, reason for return, and images of the item (if applicable).
Once approved, we will provide return shipping instructions.
Ship the item to our return address. The customer is responsible for return shipping costs unless the item received was defective or incorrect.
After we receive and inspect the item, we will process your refund or replacement.
3. Refund Process
Once your return is approved, we will initiate a refund to your original payment method.
Refunds typically take 5-10 business days to reflect in your account.
If you have not received your refund within the expected timeframe, contact your bank or payment provider.
4. Exchanges
We offer exchanges for defective or damaged items. If you need a replacement, contact us within 48 hours of receiving the product with proof of damage.
5. Non-Returnable Items
The following items cannot be returned:
Personalized or custom-made products
Final sale or clearance items
Gift cards
Items damaged due to misuse or neglect
6. Contact Us
If you have any questions regarding our Refund and Returns Policy, reach out to us at: support@glamtote.in